A dynamic platform to drive two-way conversations and improve customer engagement.
Viva WhatsApp for Business enables an end-to-end encrypted messaging platform for businesses to ease their service and sales processes. The App can be used on any phone or desktop and integrated with internal systems, helping automate queries, services, etc.
Why is WhatsApp ideal for business?
Essential for a successful Omni-channel marketing strategy.
Engage with customers via an app they already use and trust.
Create a "click to chat" link to resolve customer queries instantly.
What is WhatsApp for Business?
WhatsApp Business is a chat software that gives customer communications the capability and convenience of personal texting. Today, more than 5 million business users benefit from this well-liked communications system.
How can it help you?
Businesses and their customers can easily connect through Smartphones, laptops, desktop computers, tablets, and even wearables linked to the internet to send and receive messages quickly and affordably using WhatsApp.
Enterprises can use the WhatsApp Business Platform to create engaging customer experiences & steer a two-way conversation to their advantage in minutes.
Use WhatsApp Business to alert your customers to time-sensitive information, such as a change in your itinerary, a system outage, or a shipping alert.
Improve Customer Service
Support staff can answer customer questions, and support requests can be closed in real time. By providing WhatsApp customer service, you provide your clients with a quick & easy way to contact you.
Never miss another message again! Customers will never feel neglected or overlooked if you use automated messages to respond to them.
Organise Your Conversations
Labelling your conversations ensures that customer messages never fall through the cracks. Colourise or label departments, sort by conversation type, and quickly retrieve messages.
Get Delivery Data Stats
Knowing whether and when your messages have been read or received will provide you with important feedback on your messaging and delivery efforts.
Build a Catalog
Promote multiple goods or services with a catalogue visible on your business profile, promote it on social media, and encourage customers to get in touch with you.
Utilise Message Templates
You can send prewritten messages like confirmations, delivery updates, & appointment reminders using WhatsApp Template Messages.
Integrate with CRM
WhatsApp Business offers an open API for CRM Integration, Chatbot, Help desk etc.
Build your Brand
WhatsApp business account has a branded business profile with a logo or image, website address, and other information to help you build your brand image.
A leading FMCG company with a distribution fleet of over 100 vehicles servicing throughout Europe.
They regularly run marketing campaigns to increase sales, primarily during festival seasonsRead more
A leading travel company based in the UK market for over 30 years.
They specialise in leisure and corporate travel with offices across the UK and India, employing over 400 agents.Read more
A Software-Defined WAN solution provider that assists organizations in building high- performance networks.
The organization provides crucial and seamless connectivity solutions to clients, which include hospitals, schools.Read more
1. Is there a status feature in WhatsApp Business?
In 2021, WhatsApp updated its Business Accounts with the ability to post status updates and update users on events. On the app interface, go to the Status tab, tap the icon for your profile picture, and then upload the required media.
2. Do calls on WhatsApp Business get recorded?
No, WhatsApp does not automatically tape any of your conversations with customers. Additionally, it does not support the app's call recording feature. All your communications with your clients, including calls, chats, and media sharing, are end-to-end encrypted to protect conversational privacy. However, you can get the recording functionality from third-party plugins or apps that are offered on the app store.
3. Are WhatsApp business accounts secure?
When a customer and a business communicate via WhatsApp Business, the conversation is completely encrypted within the app. The information that customers and businesses share with one another is governed by the privacy policies and procedures of the business concerned as well as the vendors or executives it permits access to and interaction with customers.
4. How can I open two WhatsApp Business accounts?
WhatsApp Business does not, by default, support running two accounts on the same phone number. Depending on your device, you can configure parallel applications to support two accounts on the same phone. You can set up parallel apps in your device's settings by selecting "Twin Apps," "Dual Messenger," "App Clone," and other options.
5. How quickly can I get a verified WhatsApp Business Account?
The WhatsApp Business API is currently only accessible to a small portion of the general public, and all users wishing to use the service must first receive WhatsApp approval. This is done to ensure the solution is operating as efficiently as possible. Requests can be made through Facebook or WhatsApp solution providers.
6. Is it possible to send messages after the 24-hour period?
You can send messages after the 24-hour period, yes. WhatsApp must have approved these messages in advance, and they must be important notifications, such as order notifications and reminders of appointments.
7. Are there any messaging restrictions in WhatsApp Business?
There is currently no support for marketing messages sent outside of a 24-hour window in the WhatsApp Business API.
8. What happens if I switch from WhatsApp to WhatsApp Business?
Your conversation history and media will be automatically transferred if you successfully perform a backup, but your company information (such as your business profile, product catalogue, labels, etc.) will be permanently erased.
9. What is the price of WhatsApp Business?
The WhatsApp Business app is available for free download from the Google Play Store or the App Store. Unlike the WhatsApp Business API, which is a premium service.
10. Can WhatsApp be enabled with an existing landline or business mobile?
Due to technological restrictions, the WhatsApp solution provider might not enable this capability based on national regulations and compliance. You can get in touch with your current WhatsApp solution provider for further information.