A dynamic platform to drive two-way conversations and improve customer engagement.
Viva WhatsApp for Business enables an end-to-end encrypted messaging platform for businesses to ease their service and sales processes. The App can be used on any phone or desktop and integrated with internal systems, helping automate queries, services, etc.
Why is WhatsApp ideal for business?
Essential for a successful Omni-channel marketing strategy.
Engage with customers via an app they already use and trust.
Create a "click to chat" link to resolve customer queries instantly.
What is WhatsApp for Business?
WhatsApp Business is a chat software that gives customer communications the capability and convenience of personal texting. Today, more than 5 million business users benefit from this well-liked communications system.
How can it help you?
Businesses and their customers can easily connect through Smartphones, laptops, desktop computers, tablets, and even wearables linked to the internet to send and receive messages quickly and affordably using WhatsApp.
Features &
Benefits
Enterprises can use the WhatsApp Business Platform to create engaging customer experiences & steer a two-way conversation to their advantage in minutes.
Send Notifications
& Alerts
Use WhatsApp Business to alert your customers to time-sensitive information, such as a change in your itinerary, a system outage, or a shipping alert.
Improve Customer Service
Support staff can answer customer questions, and support requests can be closed in real time. By providing WhatsApp customer service, you provide your clients with a quick & easy way to contact you.
Automate Responses
Never miss another message again! Customers will never feel neglected or overlooked if you use automated messages to respond to them.
Organise Your Conversations
Labeling your conversations ensures that customer messages never fall through the cracks. Colourise or label departments, sort by conversation type, and quickly retrieve messages.
Get Delivery Data Stats
Knowing whether and when your messages have been read or received will provide you with important feedback on your messaging and delivery efforts.
Build a Catalog
Promote multiple goods or services with a catalogue visible on your business profile, promote it on social media, and encourage customers to get in touch with you.
Utilise Message Templates
You can send prewritten messages like confirmations, delivery updates, & appointment reminders using WhatsApp Template Messages.
Integrate with CRM
WhatsApp Business offers an open API for CRM Integration, Chatbot, Help desk etc.
Build your Brand
WhatsApp business account has a branded business profile with a logo or image, website address, and other information to help you build your brand image.
Case Studies
A leading FMCG company with a distribution fleet of over 100 vehicles servicing throughout Europe.
They regularly run marketing campaigns to increase sales, primarily during festival seasons
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A leading travel company based in the UK market for over 30 years.
They specialise in leisure and corporate travel with offices across the UK and India, employing over 400 agents.
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A Software-Defined WAN solution provider that assists organizations in building high- performance networks.
The organization provides crucial and seamless connectivity solutions to clients, which include hospitals, schools.
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