Case Studies


The Connect 2 Cardiff (C2C) contact center handles more than 50000 resident enquiries each month for 130 different government agencies

Cardiff Council UK

State of Louisiana focused on Citizen experience using our multi-tenant cloud contact center. They ensured that every caller has a positive experience

State of Louisiana

Scottish Borders Council reduced data and telephony network requirements by implementing our contact center integrated with Lync.

Scottish Borders Council


Colorado credit union with 30000+ members and assets totaling $348 Million enhanced member experience and operational efficiency with our platform

Colorado Credit Union

Anheuser Busch credit union with 90000+ members and assets totaling $950 Million made their customer service personalized with our platform

Anheuser Busch Credit Union

Contact Center

Affinion International automated their IVR system that popped customer information using our platform. This allowed them to spend more time talking and less time searching


1500 associates were handling 5 million pension scheme members with our platform. Ease of access and faster response times were at the core of our offering.

Towers Watson

Our platform helped improve campaign operations in 66 languages across multiple contact centers and countries. It helped them save costs and increase reliability



Sports and outdoor clothing manufacturer achieve greater control over call management and call routing; tighter cost management; and better operational insights with our platform

Helly Hansen


Added CTI capabilities to the multichannel contact center system of MyCom AG, saving an average of $70000 per switch in development costs

MyCom AG

Helped record calls made by 200 account managers across 16 sites. Used this to evaluate the performance and improve results

CCS Media

Our platform helped EvolveIP continue its double-digit growth and international expansion seamlessly. It has over 350000 users assisting 1500 enterprises


Our platform helps MobilePeople handle over 1 million calls a day. It helps MobilePeople confidently manage 350 separate services for around 240 customers



Integration of our platform with Skype provided collaboration and flexibility to 3000+ faculty and staff. It handled higher call volumes and provided overall usability

UMass Lowell


Presence suite helps Arriva triple their contact center productivity. Arriva met the goal for number of new customers with 25% fewer resources with our platform

Arriva Medical


Integration of web interactions with the contact center platform allowed Globalia to improve the service for those users who prefer Internet over voice channels


Presence suite helped Idiso reduce response times by 40%, improved customer satisfaction by 20%, increased first call resolutions and provided higher quality and conversions


Performing arts

Presence helped a world’s leading performing arts organization with improvement in customer service, provision of data insights and scalability



Presence helped a payments system company that helps over 32000 customers achieve scalability, security and cost saving by moving their contact center to the cloud



With Presence, BT achieved deeper customer intimacy, faster time to answer, and improved first contact resolution rates


1 & 1 replaced their disparate contact center systems used in 10 countries by 3000 agents with Presence to reduce costs and optimize their resource utilization

1 & 1


Green Mountain replaced their legacy IVR system with a futuristic system with our platform. This provided them with a open, standards-based flexibile system.

Green Mountain

With our platform, NRG replaced their existing hardware-based call recording system and saved about 60 percent of their costs. This was integrated with Cisco IP phones as well

NRG Energy


With a self-contained contact center platform that included omni-channel, call routing and quality management, City was able to reduce their response time to 11 seconds

City Facilities

Tenured cloud and managed services provider brings enterprise grade contact center platform to reseller partners at SMB price point with Presence



Large insurance company with 100s of outlets and 1000s of agents. They used SMOAD to address their complete security infrastructure

No security compromise


Retailer has 100+ stores and has its merchandise in 600+ multi-brand outlets. They wanted all their branches and data centers to be securely connected to provide better customer service. They opted for SMOAD

Everywhere store

Large Projects

This construction company reduced its Capex and Opex costs while improving network reliability, performance, and collaboration among employees, contractors and third parties using SMOAD

No remote site