Privacy Statement

Privacy Statement

Scope of This Notice

This Privacy Statement is to inform you of VIVA Communication’s privacy practices and provide information about the ways in which information collected by VIVA Communications is used and disclosed.

Our Commitment to Privacy

At VIVA Communications, your privacy is important to us. We have provided this Statement in order to explain the way your personal information is collected, used and disclosed.

The Information We Collect

This Privacy Statement applies to all information collected by or which you submit to VIVA Communications, whether on our website or by fax, e-mail, phone or otherwise, including personal information. "Personal information" is information that reasonably can be used to identify an individual.

VIVA Communications collects personal information when:

  • You request support for VIVA Communications services;
  • You request information or materials;
  • You participate in promotions, or contests;
  • You submit questions or comments to us.

The types of personal information collected may include (but are not limited to):

  • Your first and last name;
  • Your title and your company's name;
  • Your home, billing, or other physical address (including street name, name of a city or town, state/province);
  • Your e-mail address;
  • Your telephone number;
  • Your credit card account information.

Using Your Personal Information


VIVA Communications uses the personal information you provide to:

  • Create and maintain your accounts;
  • Process, fulfil, and follow-up on your orders;
  • Register your services;
  • Answer your questions;
  • Send you information;

We also use this personal information to provide you with information related to your account and the products or services you purchased from us, to better understand your needs and interests, to improve our service, and to personalize communications.


Sharing Your Personal Information


Unless you consent, VIVA Communications will never share the personal information you provide to us except as described below.

VIVA Communications may disclose your personal information to third parties under any of the following circumstances:

  • As may be required to fulfil orders, to conduct billing/credit card processing, to provide service, and for e-mail housing (as a consequence of uses already described in this Privacy Statement).
  • As required by law (such as responding to a valid subpoena, warrant, audit, or agency action, or to prevent fraud). For research activities, including the production of statistical reports (such aggregated information is used to describe our services to current and prospective partners and other third parties, and is not used to contact the subjects of the report).
  • In the context of a business transaction, such as a merger, acquisition, consolidation, or divestiture (pursuant to a pledge of confidentiality under which the recipient agrees to use the information for no purpose other than carrying out the transaction).

Your Choices about Receiving E-Mail


VIVA Communications makes every effort to provide you with the ability to opt-in and opt-out of receiving communications from VIVA Communications and/or its partners.

VIVA Communications may send you e-mail about your account, about the services you have purchased, to remind you about services that are available, or in response to your questions. VIVA Communications may also send you e-mail with information and/or special offers about products and services that may be of interest to you, unless you indicate that you do not want to receive them. In addition, with your assent, our business partners may send you such information.

You may let us know whether or not you would like to receive information, special offers, and promotional materials from VIVA Communications or our business partners when you create a VIVA Communications account, when you register for a service, when you provide us with your personal information, or when we send you e-mail. Please note that if you choose not to accept promotional e-mails, you may not receive special offers that may be of value to you.

VIVA Communications will provide you with the opportunity to opt-out of any of our direct marketing communications at any time. All promotional e-mail sent from VIVA Communications will contain a provision allowing you the option to decline receiving future promotional e-mail. You may unsubscribe to an e-mail communication by contacting VIVA Communications at either of the addresses provided below and requesting that you be unsubscribed from that specific communication:

  • Email: info@vivacommunication.com
  • Telephone: +44 (0)20 3500 2077

For your protection, VIVA Communications may contact you in the event that we find an issue with a product or service you have purchased that requires your immediate attention.


About Links to Other Sites

This site may contain links to other sites. VIVA Communications does not control the information collection of sites that can be reached through links from VIVA Communications.com. If you have questions about the data collection procedures of linked sites, please contact those companies directly.

How to Contact Us

VIVA Communications gives you the ability to access, modify or update your information at any time. Also, if you have any questions about any of these practices or VIVA Communication’s use of your personal information, please feel free to contact us via email at info@vivacommunication.com or calling VIVA Communications at +44 (0)20 3500 2077. VIVA Communications will work with you to resolve any concerns you may have about this Statement.

Changes to this Privacy Statement

VIVA Communications reserves the right to change this policy from time to time If we do make changes, the revised Privacy Statement will be posted on this site.

This Privacy Statement was last amended on September 20th, 2019.